Privacy Policy

Introduction

Welcome to Ma'ati Spa Ghana. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our spa services, visit our website, interact with our WhatsApp booking system, or engage with our mobile applications.

Information We Collect

We collect information to provide better services to our clients. The types of information we collect include:

Personal Information

• Name, email address, and phone number
• WhatsApp contact information for booking communications
• Home address and emergency contact details
• Date of birth and occupation (for service customization)
• Payment information for spa service transactions

Health & Medical Information

• Medical history relevant to spa treatments (allergies, health conditions)
• Physical limitations or preferences for massage therapy
• Confidential intake form responses for treatment safety
• Previous spa treatment experiences and preferences

Service Information

• Booking details (services, dates, times, locations)
• Service preferences and special requests
• Therapist assignments and feedback
• Photos and videos for marketing (with explicit consent)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide spa treatments, manage bookings, and ensure your safety during treatments
• Communication: To send booking confirmations, reminders, and important service updates via WhatsApp, email, or phone
• Health & Safety: To customize treatments based on your medical history and ensure contraindications are avoided
• Payment Processing: To process payments securely through our payment partners
• Marketing: To share promotional content about our services (with your consent)
• Service Improvement: To analyze service quality and improve our spa offerings
• Legal Compliance: To comply with applicable laws and regulations in Ghana

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, calendar systems, email services)
• Health Professionals: With licensed massage therapists and wellness professionals providing your treatments
• Legal Requirements: When required by law, regulation, or legal process
• Emergency Situations: To protect your vital interests or the safety of others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets (with notice to you)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure database storage with access controls
• Regular security audits and system updates
• Staff training on data protection and confidentiality
• Physical security measures at our spa locations
• Secure disposal of paper forms and digital data

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitation of how we use your information
• Withdraw Consent: Withdraw consent for specific data processing activities

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Booking Information: Retained for 7 years for business and tax purposes
• Medical Information: Retained for 7 years as required by healthcare regulations
• Marketing Data: Retained until you opt-out or withdraw consent
• WhatsApp Communications: Retained for 2 years for service quality purposes
• Payment Information: Retained according to financial regulations and payment processor requirements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to personalize ads and marketing communications
• Social Media Integration: Enable sharing content on social platforms

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.

Children's Privacy

Our services are primarily intended for adults. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected information from a child without verification of parental consent, we will delete that information immediately.

For spa services involving minors, we require:

• Written parental or guardian consent
• Presence of parent/guardian during treatments
• Special consent forms for medical intake information

SMS / Text Messaging

If you tick the SMS consent box on our booking form, or otherwise ask us to text you, Ma'ati Spa Ghana may send you text messages (SMS) at the mobile number you provide. These messages are about your booking (confirmations, deposit instructions, reminders and pick-up details) and occasional offers from Ma'ati Spa. Message frequency varies. Message and data rates may apply.

• Opting out: Reply STOP to any text message to stop receiving texts. Reply HELP for help, or contact us using the details below.
• Not a condition of purchase: You can book any service without agreeing to receive text messages.
• No third-party marketing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

International Data Transfers

Ma'ati Spa Ghana is based in Ghana, West Africa. Some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Contracts with adequate data protection clauses
• Compliance with applicable international data protection laws
• Regular monitoring of data protection standards

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For significant changes, we will notify you via email or WhatsApp
• We will provide 30 days notice before changes take effect

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.