Terms of Service

Welcome & Agreement

Welcome to Ma'ati Spa Ghana, Ghana's premier wellness destination. These Terms of Service ("Terms") govern your use of our spa services, website, WhatsApp booking system, and mobile applications. By booking our services or using our platforms, you agree to these Terms.

        By proceeding with any booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
      

Our Services

Ma'ati Spa Ghana offers a comprehensive range of wellness and spa services including:

Indoor Spa Services: Relaxation massage, deep tissue massage, hot stone therapy, couple massage, essential facials, body scrubs, yoni steam treatments
Destination Experiences: Waterfall massage, beachside massage, riverside/boat massage, luxury spa brunch
Tours & Activities: Queen Mother photo shoots, hiking experiences, jewelry making classes, high tea garden tours
Add-On Services: Hotel pickup, professional photography, aromatherapy, refreshments
Group Packages: Girls spa day, corporate wellness events, celebration packages

All services are provided by licensed and trained wellness professionals in accordance with Ghanaian health and safety regulations.

Booking & Payment Terms

Reservation Policy

All appointments require advance booking through WhatsApp (+233557666460), our website, or approved booking platforms
Bookings are confirmed only upon receipt of required deposit
We reserve the right to refuse service to anyone for any reason
Services are subject to therapist availability and weather conditions (for outdoor experiences)

Deposit & Payment

Mandatory Deposit: A 50% deposit is required to confirm ALL appointments. This policy applies to all services without exception.

Deposits must be paid within 24 hours of booking confirmation
Accepted payment methods: Mobile Money (MTN), CashApp, Venmo, Zelle, PayPal
Payment processing fees may apply depending on chosen method
Remaining balance is due on the day of service
All prices are in Ghanaian Cedis (GH₵) unless otherwise specified
Prices are subject to change without notice

Cancellation & Refund Policy

Cancellation by Client

48+ hours notice: Full refund of deposit minus 10% processing fee
24-48 hours notice: 50% refund of deposit
Less than 24 hours: No refund of deposit
No-show: No refund and full balance may be charged

Rescheduling

Free rescheduling with 48+ hours notice (subject to availability)
Rescheduling with less than 48 hours notice may incur fees
Maximum of 2 rescheduling requests per booking

Weather Cancellations

        Force Majeure: For outdoor/destination services cancelled due to severe weather, we offer full rescheduling or refund options.
      

Health & Safety Requirements

Medical Intake

Clients must complete medical intake forms before first appointment
Disclosure of medical conditions, allergies, and medications is mandatory
Pregnant clients must provide medical clearance for certain treatments
We reserve the right to refuse service if medical conditions pose risks

Safety Protocols

All equipment and facilities are regularly sanitized and maintained
Therapists follow strict hygiene and safety protocols
Emergency procedures are in place for all locations
First aid trained staff are present during all services
Transportation services include safety equipment and insurance

Important: Clients with heart conditions, recent surgeries, or other medical concerns must consult their physician before booking spa services.

Client Responsibilities

Accurate Information: Provide truthful and complete information during booking and medical intake
Punctuality: Arrive on time for appointments; late arrivals may result in shortened sessions
Communication: Inform therapists of comfort levels, pressure preferences, and any discomfort during treatments
Appropriate Conduct: Maintain respectful behavior toward staff and other clients
Personal Belongings: Secure your valuables; we are not responsible for lost or stolen items
Dress Code: Follow provided guidelines for different services and locations
Sobriety: Clients under the influence of alcohol or drugs will be refused service

Photography & Marketing Consent

Professional photography services available for additional fee
Marketing photos/videos require explicit written consent
Clients may opt-out of marketing materials at any time
Social media collaborations discussed on case-by-case basis
Queen Mother photo shoots include full usage rights for personal use

        Your Privacy: We never use client images without explicit permission and always respect your privacy preferences.
      

Transportation Services

Hotel Pickup Service

Hotel pickup available for 700 GH₵ within Accra metropolitan area
Pickup times confirmed 24 hours before appointment
Additional charges for locations outside standard pickup zones
Clients responsible for being ready at confirmed pickup time

Destination Service Transport

Professional drivers and insured vehicles for all destination services
Clients may use own transportation with 100 GH₵ discount per person
GPS coordinates and meeting instructions provided for self-drive clients
Staff transportation still required for equipment and supplies

Liability & Insurance

Limitation of Liability

Important Legal Notice: Spa services involve inherent risks. Clients participate at their own risk and agree to hold Ma'ati Spa Ghana harmless from claims arising from normal spa activities.

Ma'ati Spa Ghana carries professional liability insurance for all services
Clients assume responsibility for pre-existing medical conditions
Our liability is limited to the amount paid for services
Force majeure events (natural disasters, civil unrest) may void liability
Adventure activities (hiking, water sports) carry additional assumption of risk

Insurance Coverage

Professional indemnity insurance for all therapeutic services
Vehicle insurance for all transportation services
Public liability coverage at all spa locations
Equipment and facility insurance maintained

Business Partnerships & Commissions

Tour Guide Commission: 5% commission paid to verified tour guides and companies
Hotel Partnerships: Special rates available for hotel concierge bookings
Group Bookings: Discounted rates for groups of 4 or more people
Corporate Packages: Custom wellness packages for businesses and organizations
Influencer Collaborations: Instagram and social media partnerships available

Partnership terms are negotiated individually and require separate agreements.

Intellectual Property

Ma'ati Spa Ghana name, logo, and branding are protected trademarks
Proprietary treatment methods and recipes are confidential
Website content, images, and marketing materials are copyrighted
Clients retain rights to personal photos taken during services
Unauthorized use of our intellectual property is prohibited

Governing Law & Disputes

These Terms are governed by the laws of the Republic of Ghana
Any disputes will be resolved in Ghanaian courts
We encourage resolution through direct communication first
Mediation available through Ghana Alternative Dispute Resolution
Class action lawsuits are waived in favor of individual arbitration

        Dispute Resolution: We are committed to resolving any issues professionally and promptly. Please contact us directly before pursuing legal action.
      

Changes to These Terms

We may update these Terms periodically to reflect service changes
Material changes will be communicated via email and WhatsApp
Updated Terms will be posted on our website with revision date
Continued use of services constitutes acceptance of updated Terms
Significant changes will include 30-day notice period